Ellamae | Comfortable Set
SHIPPING
RETURNS +EXCHANGES
STEP 1: Email us at service@tidenox.com with following details
1. Your order number
2.The item(s) you‘d like to return/exchange;
3. Reasons for each return/exchange item(for quality issue please attach pictures);
4. New item link/color/size for exchange.
Step 2: Get authorization from customer service and ship the parcel back to address provided (Please keep the return receipt).
Step 3: Send the return receipt to customer service to track the parcel and arrange an exchange in advance.
Please note: Besides quality reasons, return shipping fees are at your own expense.
How soon will I get my refund/exchange?
Once your return is received at our facility, processing of your refund/exchange
may take up to 3-5 business days. We will send you a confirmation email once we have received your item(s) and the refund has been processed.
We cannot reimburse original shipping or handling charges
Refund will be credited back to your original method of payment.
We will start the exchange process immediately after the return tracking information confirmed so that you can receive your exhchange item(s) as early as possible..
Why I haven't received my refund?
If you haven’t received a refund yet, please check your bank/paypal account or contact your credit card company, it may take some time before your refund is officially posted. You can also contact our customer service to check service@tidenox.com.
GARMENT CARE
Use the recommended amount of a premium detergent for delicate articles.
Silk articles need to be washed separately because they have a lower colorfastness than other fabrics.
Hand washing is recommended for delicate items such as lace, lingerie, wool, silk or very dark colors that may run. Using lukewarm or cold water under 30°C and squeeze gently. Turn inside out when hanging up and do not dry clothes in full sunlight.
The clothes should be at least 3 quarters dry before ironing. Ironing temperature recommended from 100°C to 180°C depending on the fabric.
The steam setting should be on high since ironing silk requires a lot of moisture. After the silkis lightly misted with water, it is placed face down on the ironing board and covered with a press cloth.
Avoid washing or bleaching for leather articles. Dry Cleaning is
LIFETIME WARRANTY
Every piece comes with a lifetime craftsmanship warranty. If you don’t love it, simply return it and receive a full refund — no questions asked.
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CUSTOMERS LOVE TIDENOX
FALL SALE
As the seasons turn and autumn arrives, I find inspiration in the warmth and richness of fall. This collection is a reflection of that spirit — timeless pieces crafted to bring elegance, comfort, and beauty into everyday life.
Each design carries a part of my journey, made with care and intention, meant to be cherished for years to come. May these creations add a touch of warmth to your days this season.
With love,
TIDENOX
Within 2-5 working days, the warehouse willtransfer,inspect, and package the parcel, and then forward it to the logistics provider.
Deliveryis 5-15 days depending on your location
If you have any questions about our products, please do not hesitate to contact us at service@tidenox.com. We are happy to assist you.
We will reply to all inquiries within 48 hours. Thank you for your patience.